/* Frontwater app — v2 design language.
   Register: product (design serves the task). Brand: Frontwater Carolina/navy/coral.
   Type: General Sans (UI) · Instrument Serif italic (the agent's voice, sparingly) · Geist Mono (data). */
:root{
  --bg:#FAFAF7; --panel:#F3F5F4; --ink:#16232F; --ink-2:#4E5E6B; --ink-3:#7D8B96;
  --navy:#13293D; --navy-deep:#0C1D2E; --carolina:#4B9CD3; --carolina-soft:#A9CDE8; --carolina-wash:#EEF5FB;
  --action:#1D6FA5; --coral:#E0714A; --coral-deep:#C85F3B;
  --green:#1E7A57; --green-soft:#E4F3EC; --amber:#A96A1F; --amber-soft:#FAF0DC; --red:#BC3A2B; --red-soft:#FBEDE9;
  --card:#FFFFFF; --line:rgba(22,35,47,.08); --line-2:rgba(22,35,47,.14); --on-navy:#E9F1F8; --on-navy-2:#9DB3C6;
  --sans:"General Sans","Geist",-apple-system,"Segoe UI",sans-serif;
  --mono:"Geist Mono",ui-monospace,SFMono-Regular,monospace;
  --serif:"Instrument Serif",Georgia,serif;
  --sh-xs:0 1px 2px rgba(22,35,47,.05);
  --sh-sm:0 1px 2px rgba(22,35,47,.04),0 4px 12px rgba(22,35,47,.05);
  --sh-md:0 2px 6px rgba(22,35,47,.05),0 16px 40px rgba(22,35,47,.09);
  --sh-lg:0 4px 12px rgba(22,35,47,.06),0 32px 80px rgba(22,35,47,.14);
  --ring:0 0 0 3px rgba(75,156,211,.18);
  --r:10px; --r-lg:16px;
  --ease:cubic-bezier(.22,1,.36,1);
  /* z scale: dropdown 30 · sticky 40 · backdrop 50 · modal 60 · toast 70 */
}
*{margin:0;padding:0;box-sizing:border-box}
html,body{height:100%}
body{font-family:var(--sans);color:var(--ink);background:var(--bg);font-size:14.5px;line-height:1.5;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}
button{font:inherit;cursor:pointer;border:none;background:none;color:inherit}
input,select,textarea{font:inherit;color:var(--ink)}
:focus-visible{outline:2px solid var(--action);outline-offset:2px}
::selection{background:var(--carolina-soft)}
.mono{font-family:var(--mono)}
.micro{font-family:var(--mono);font-size:10px;letter-spacing:.11em;text-transform:uppercase;color:var(--ink-3);font-weight:500}
.serif-voice{font-family:var(--serif);font-style:italic;letter-spacing:0}
@media (prefers-reduced-motion:reduce){
  *,*::before,*::after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;scroll-behavior:auto!important}
}

/* ═══ view transitions ═══ */
@keyframes viewIn{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:none}}
.view-in{animation:viewIn .28s var(--ease) both}
@keyframes rowIn{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}
@keyframes fadeIn{from{opacity:0}to{opacity:1}}

/* ═══ login ═══ */
.login-wrap{min-height:100vh;display:grid;place-items:center;position:relative;overflow:hidden;
  background:radial-gradient(1100px 620px at 8% -12%,#E4F1FA 0%,transparent 58%),radial-gradient(900px 560px at 106% 112%,#E4F3EC 0%,transparent 52%),var(--bg)}
#ripple{position:absolute;inset:0;z-index:0;opacity:.7}
.login-card{width:min(408px,92vw);background:rgba(255,255,255,.92);backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px);border:1px solid var(--line);border-radius:22px;box-shadow:var(--sh-lg);padding:42px 40px 34px;position:relative;z-index:2;animation:viewIn .5s var(--ease) both}
.login-card h1{font-size:24px;letter-spacing:-.02em;font-weight:600;margin:22px 0 4px}
.login-card h1 em{font-family:var(--serif);font-style:italic;font-weight:400;color:var(--action)}
.login-card .sub{color:var(--ink-2);font-size:14px;margin-bottom:24px}
.login-card label{display:block;font-size:12.5px;font-weight:600;color:var(--ink-2);margin:14px 0 6px}
.login-card input{width:100%;padding:11.5px 14px;border:1px solid var(--line-2);border-radius:10px;background:#fff;transition:border-color .15s,box-shadow .15s}
.login-card input::placeholder{color:#8D99A3}
.login-card input:focus{outline:none;border-color:var(--carolina);box-shadow:var(--ring)}
.login-err{display:none;background:var(--red-soft);color:var(--red);border-radius:9px;padding:9px 12px;font-size:13px;margin-top:14px}
.login-err.show{display:block;animation:viewIn .2s var(--ease)}
.wordmark{display:flex;align-items:center;gap:10px;font-weight:600;letter-spacing:-.015em;font-size:17.5px}
.wm-drop{width:32px;height:32px;border-radius:10px;background:linear-gradient(150deg,var(--carolina),var(--action));display:grid;place-items:center;color:#fff;box-shadow:0 4px 14px rgba(29,111,165,.32)}
.wm-drop svg{width:15px;height:15px}
.login-foot{position:absolute;bottom:26px;left:0;right:0;text-align:center;font-size:12px;color:var(--ink-3);z-index:2}

/* buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;font-weight:600;font-size:13.5px;letter-spacing:-.005em;padding:10px 18px;border-radius:9px;transition:transform .18s var(--ease),box-shadow .18s,background .15s,border-color .15s;white-space:nowrap}
.btn:hover{transform:translateY(-1px)}
.btn:active{transform:translateY(0) scale(.985)}
.btn:disabled{opacity:.5;cursor:default;transform:none}
.btn-coral{background:var(--coral);color:#fff;box-shadow:0 1px 2px rgba(200,95,59,.28),0 6px 16px rgba(200,95,59,.15)}
.btn-coral:hover{background:var(--coral-deep)}
.btn-ghost{background:#fff;color:var(--ink);border:1px solid var(--line-2);box-shadow:var(--sh-xs)}
.btn-ghost:hover{border-color:var(--carolina-soft);box-shadow:var(--sh-sm)}
.btn-navy{background:var(--navy);color:#fff}
.btn-navy:hover{background:var(--navy-deep)}
.btn-full{width:100%;padding:12px}
.btn-sm{padding:6.5px 12px;font-size:12.5px;border-radius:8px}

/* ═══ app shell ═══ */
#app{display:none;height:100vh}
#app.on{display:flex}
.rail{width:66px;background:var(--navy-deep);display:flex;flex-direction:column;align-items:center;padding:14px 0 16px;gap:3px;flex-shrink:0}
.rail .wm-drop{margin-bottom:16px;cursor:pointer;width:34px;height:34px}
.rail-btn{width:50px;padding:8px 0 6px;border-radius:11px;display:flex;flex-direction:column;align-items:center;gap:3px;color:var(--on-navy-2);font-size:9.5px;font-weight:500;letter-spacing:.03em;transition:background .15s,color .15s;position:relative}
.rail-btn svg{width:19px;height:19px}
.rail-btn:hover{color:var(--on-navy);background:rgba(255,255,255,.06)}
.rail-btn.on{color:#fff;background:rgba(75,156,211,.22)}
.rail-btn.on::before{content:"";position:absolute;left:-8px;top:50%;transform:translateY(-50%);width:3px;height:22px;border-radius:3px;background:var(--carolina)}
.rail-btn .nbadge{position:absolute;top:4px;right:7px;min-width:15px;height:15px;border-radius:8px;background:var(--coral);color:#fff;font-size:9px;font-weight:700;display:grid;place-items:center;padding:0 4px;font-family:var(--mono)}
.rail-spacer{flex:1}
.rail-kbd{color:var(--on-navy-2);font-family:var(--mono);font-size:9px;border:1px solid rgba(255,255,255,.16);border-radius:6px;padding:3px 7px;margin-bottom:12px;cursor:pointer;transition:all .15s}
.rail-kbd:hover{color:#fff;border-color:rgba(255,255,255,.35)}
.rail-me{width:34px;height:34px;border-radius:50%;background:var(--carolina);color:#fff;display:grid;place-items:center;font-size:12px;font-weight:600;position:relative;cursor:pointer}
.rail-me::after{content:"";position:absolute;right:-1px;bottom:-1px;width:9px;height:9px;border-radius:50%;background:#34B37F;border:2px solid var(--navy-deep)}

.main{flex:1;display:flex;min-width:0;background:var(--bg)}

/* ═══ TODAY (command center) ═══ */
.today{flex:1;overflow-y:auto;padding:38px clamp(24px,4.5vw,64px) 60px}
.today-inner{max-width:1060px;margin:0 auto}
.today-hello{display:flex;align-items:baseline;gap:14px;flex-wrap:wrap}
.today-hello h1{font-size:29px;font-weight:600;letter-spacing:-.025em}
.today-hello .date{font-family:var(--mono);font-size:11px;color:var(--ink-3);letter-spacing:.08em;text-transform:uppercase}
.digest{margin-top:18px;background:linear-gradient(135deg,var(--navy) 0%,#17334D 70%,#1B3E5C 100%);border-radius:var(--r-lg);padding:26px 30px 24px;color:var(--on-navy);box-shadow:var(--sh-md);position:relative;overflow:hidden}
.digest::after{content:"";position:absolute;right:-70px;top:-80px;width:280px;height:280px;border-radius:50%;background:radial-gradient(circle,rgba(75,156,211,.25),transparent 65%);pointer-events:none}
.digest .d-head{display:flex;align-items:center;gap:9px;margin-bottom:12px}
.digest .d-head .wm-drop{width:26px;height:26px;border-radius:8px;box-shadow:none}
.digest .d-head b{font-size:13px;font-weight:600;letter-spacing:-.005em;color:#fff}
.digest .d-head .micro{color:var(--on-navy-2)}
.digest p{font-family:var(--serif);font-style:italic;font-size:19.5px;line-height:1.55;color:#F2F7FB;max-width:62ch;text-wrap:pretty;position:relative;z-index:1}
.digest p b{color:#8FC6EC;font-weight:400}
.today-kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px;margin-top:14px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 20px;box-shadow:var(--sh-xs);transition:box-shadow .2s,transform .2s var(--ease)}
.kpi:hover{box-shadow:var(--sh-sm);transform:translateY(-1px)}
.kpi .k-label{font-size:12px;font-weight:500;color:var(--ink-2);display:flex;align-items:center;gap:6px}
.kpi .k-label svg{width:13px;height:13px;color:var(--carolina)}
.kpi .k-v{font-size:27px;font-weight:600;letter-spacing:-.03em;margin-top:8px;font-variant-numeric:tabular-nums}
.kpi .k-d{font-size:11.5px;color:var(--ink-3);margin-top:3px}
.kpi .k-d b{color:var(--green);font-weight:600}
.today-cols{display:grid;grid-template-columns:1.5fr 1fr;gap:14px;margin-top:14px;align-items:start}
@media (max-width:1000px){.today-cols{grid-template-columns:1fr}}
.tpanel{background:#fff;border:1px solid var(--line);border-radius:var(--r-lg);box-shadow:var(--sh-xs);overflow:hidden}
.tpanel .tp-head{display:flex;align-items:center;gap:9px;padding:15px 20px;border-bottom:1px solid var(--line)}
.tpanel .tp-head b{font-size:13.5px;font-weight:600}
.tpanel .tp-head .cnt{font-family:var(--mono);font-size:10.5px;color:var(--ink-3)}
.tpanel .tp-head .tp-all{margin-left:auto;font-size:12px;font-weight:600;color:var(--action)}
.tpanel .tp-head .tp-all:hover{text-decoration:underline}
.q-row{display:flex;align-items:center;gap:13px;width:100%;text-align:left;padding:13px 20px;border-bottom:1px solid var(--line);transition:background .12s}
.q-row:last-child{border-bottom:none}
.q-row:hover{background:var(--carolina-wash)}
.q-row .q-who{width:130px;flex-shrink:0}
.q-row .q-who b{font-size:13px;font-weight:600;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.q-row .q-who span{font-family:var(--mono);font-size:10px;color:var(--ink-3)}
.q-row .q-sum{flex:1;min-width:0;font-size:13px;color:var(--ink-2);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.q-row .q-why{flex-shrink:0}
.feed-row{display:flex;gap:11px;padding:12px 20px;border-bottom:1px solid var(--line);font-size:12.5px;color:var(--ink-2);line-height:1.45;animation:rowIn .3s var(--ease) both}
.feed-row:last-child{border-bottom:none}
.feed-row .f-dot{width:7px;height:7px;border-radius:50%;background:var(--carolina);margin-top:5px;flex-shrink:0}
.feed-row .f-dot.ok{background:#34B37F}
.feed-row .f-dot.warn{background:var(--coral)}
.feed-row b{color:var(--ink);font-weight:600}
.feed-row .f-ts{margin-left:auto;font-family:var(--mono);font-size:10px;color:var(--ink-3);flex-shrink:0;padding-top:2px}
.tpanel .tp-empty{padding:34px 20px;text-align:center;color:var(--ink-3);font-size:13px}
.tpanel .tp-empty .serif-voice{display:block;font-size:19px;color:var(--ink-2);margin-bottom:4px}

/* ═══ inbox sidebar ═══ */
.sidebar{width:230px;flex-shrink:0;border-right:1px solid var(--line);background:var(--panel);padding:18px 12px;overflow-y:auto}
.sidebar h2{font-size:16.5px;font-weight:600;letter-spacing:-.015em;padding:0 10px;margin-bottom:13px}
.side-item{display:flex;align-items:center;gap:9px;width:100%;padding:7.5px 10px;border-radius:9px;font-size:13px;font-weight:500;color:var(--ink-2);transition:background .12s,color .12s;text-align:left}
.side-item svg{width:15.5px;height:15.5px;flex-shrink:0;opacity:.75}
.side-item .cnt{margin-left:auto;font-family:var(--mono);font-size:10.5px;color:var(--ink-3)}
.side-item:hover{background:rgba(255,255,255,.75)}
.side-item.on{background:#fff;color:var(--navy);font-weight:600;box-shadow:var(--sh-xs)}
.side-item.on .cnt{color:var(--action)}
.side-sec{margin:18px 10px 6px}
.agent-tile{margin:16px 4px 4px;background:linear-gradient(140deg,#fff,var(--carolina-wash));border:1px solid var(--line);border-radius:12px;padding:12px 13px;cursor:pointer;transition:box-shadow .15s}
.agent-tile:hover{box-shadow:var(--sh-sm)}
.agent-tile .at-top{display:flex;align-items:center;gap:8px;font-weight:600;font-size:13px}
.agent-tile .at-top .pdot{width:7px;height:7px;border-radius:50%;background:#34B37F;animation:pulse 2s infinite;margin-left:auto}
.agent-tile .at-sub{font-size:11.5px;color:var(--ink-2);margin-top:4px;line-height:1.4}
@keyframes pulse{0%,100%{box-shadow:0 0 0 3px rgba(52,179,127,.22)}50%{box-shadow:0 0 0 7px rgba(52,179,127,.05)}}

/* ═══ list pane ═══ */
.pane{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden}
.pane-head{padding:18px 26px 0;flex-shrink:0}
.pane-title-row{display:flex;align-items:center;gap:14px;margin-bottom:14px}
.pane-title-row h1{font-size:21px;font-weight:600;letter-spacing:-.02em}
.pane-actions{margin-left:auto;display:flex;gap:8px;align-items:center}
.filter-row{display:flex;align-items:center;gap:9px;flex-wrap:wrap;padding-bottom:14px}
.tabs{display:inline-flex;background:#fff;border:1px solid var(--line);border-radius:10px;padding:3px;box-shadow:var(--sh-xs)}
.tab{padding:5.5px 13px;border-radius:7px;font-size:12.5px;font-weight:500;color:var(--ink-2);transition:all .15s}
.tab.on{background:var(--navy);color:#fff;font-weight:600}
.filter-sel{appearance:none;background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6' viewBox='0 0 10 6'%3E%3Cpath d='M1 1l4 4 4-4' stroke='%234E5E6B' fill='none' stroke-width='1.5' stroke-linecap='round'/%3E%3C/svg%3E") no-repeat right 11px center;border:1px solid var(--line);border-radius:10px;padding:7px 30px 7px 12px;font-size:12.5px;font-weight:500;color:var(--ink-2);box-shadow:var(--sh-xs);cursor:pointer;transition:border-color .15s}
.filter-sel:hover{border-color:var(--line-2)}
.list-scroll{flex:1;overflow-y:auto;padding:4px 26px 40px}
.owner-group{margin-top:20px}
.owner-head{display:flex;align-items:center;gap:9px;margin-bottom:9px;padding:0 2px}
.owner-head .oh-ico{width:22px;height:22px;border-radius:7px;display:grid;place-items:center;color:#fff;flex-shrink:0}
.owner-head .oh-ico svg{width:12px;height:12px}
.owner-head b{font-size:13px;font-weight:600;letter-spacing:-.005em}
.owner-head .cnt{font-family:var(--mono);font-size:10.5px;color:var(--ink-3)}
.owner-head .oh-line{flex:1;height:1px;background:var(--line)}
.convo-card{display:flex;align-items:flex-start;gap:14px;width:100%;text-align:left;background:#fff;border:1px solid var(--line);border-radius:13px;padding:13px 18px;margin-bottom:7px;transition:box-shadow .18s,transform .18s var(--ease),border-color .18s;position:relative}
.convo-card:hover{box-shadow:var(--sh-md);transform:translateY(-1px);border-color:var(--carolina-soft)}
.convo-card.overdue{border-color:rgba(224,113,74,.35);background:linear-gradient(90deg,#FFF9F6 0%,#fff 30%)}
.convo-card .who{width:168px;flex-shrink:0;padding-top:1px}
.convo-card .who .nm{font-weight:600;font-size:13.5px;display:flex;align-items:center;gap:7px;letter-spacing:-.005em}
.convo-card .who .nm .dot-unread{width:7px;height:7px;border-radius:50%;background:var(--action);flex-shrink:0}
.convo-card .who .ph{font-family:var(--mono);font-size:10.5px;color:var(--ink-3);margin-top:2px}
.convo-card .body{flex:1;min-width:0}
.convo-card .sum{font-weight:600;font-size:13.5px;letter-spacing:-.005em;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}
.convo-card .snip{color:var(--ink-2);font-size:12.5px;margin-top:2px;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}
.convo-card .chips{display:flex;gap:6px;margin-top:7px;flex-wrap:wrap}
.convo-card .meta{width:120px;flex-shrink:0;text-align:right;font-size:11.5px;color:var(--ink-3)}
.convo-card .meta .asg{display:block;font-weight:600;color:var(--ink-2);font-size:12px}
.convo-card .meta .ib{display:block;margin-top:2px}
.convo-card .meta .ts{margin-top:6px;font-family:var(--mono);font-size:10px;display:flex;align-items:center;justify-content:flex-end;gap:4px;transition:opacity .15s}
/* hover quick actions — swap in where the timestamp sits, never overlap it */
.convo-card:hover .meta .ts{opacity:0}
.qa{position:absolute;right:16px;bottom:11px;display:flex;gap:5px;opacity:0;transform:translateX(6px);transition:opacity .18s,transform .18s var(--ease);pointer-events:none}
.convo-card:hover .qa,.qa:focus-within{opacity:1;transform:none;pointer-events:auto}
.qa button{width:27px;height:27px;border-radius:8px;background:#fff;border:1px solid var(--line-2);display:grid;place-items:center;color:var(--ink-2);box-shadow:var(--sh-xs);transition:all .12s}
.qa button:hover{border-color:var(--carolina);color:var(--action);background:var(--carolina-wash)}
.qa button svg{width:13px;height:13px}
.chip{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:600;padding:3px 9px;border-radius:100px;background:var(--carolina-wash);color:var(--action)}
.chip.needs{background:var(--amber-soft);color:var(--amber)}
.chip.good{background:var(--green-soft);color:var(--green)}
.chip.heat{background:var(--red-soft);color:var(--red)}
.chip.live{background:var(--green-soft);color:var(--green)}
.chip.live .pdot{width:6px;height:6px;border-radius:50%;background:#34B37F;animation:pulse 1.6s infinite}
.empty{padding:70px 20px;text-align:center;color:var(--ink-3)}
.empty .big{font-family:var(--serif);font-style:italic;font-size:23px;color:var(--ink-2);margin-bottom:6px}

/* ═══ conversation view ═══ */
.cv{flex:1;display:flex;min-width:0}
.cv-left{width:306px;flex-shrink:0;border-right:1px solid var(--line);background:var(--panel);overflow-y:auto;padding:16px}
.cv-back{display:inline-flex;align-items:center;gap:6px;font-size:13px;font-weight:600;color:var(--ink-2);padding:6px 10px;border-radius:8px;margin-bottom:12px;transition:background .12s}
.cv-back:hover{background:rgba(255,255,255,.8)}
.cv-contact{display:flex;align-items:center;gap:12px;padding:4px 6px 16px}
.avatar{width:42px;height:42px;border-radius:50%;background:linear-gradient(150deg,var(--carolina),var(--action));color:#fff;display:grid;place-items:center;font-weight:600;font-size:14px;flex-shrink:0}
.cv-contact .nm{font-weight:600;font-size:15px;letter-spacing:-.01em}
.cv-contact .ph{font-family:var(--mono);font-size:11px;color:var(--ink-3)}
.cv-box{background:#fff;border:1px solid var(--line);border-radius:12px;padding:14px;margin-top:12px;box-shadow:var(--sh-xs)}
.cv-box .micro{display:block;margin-bottom:10px}
.cv-status{display:flex;align-items:center;gap:8px;font-weight:600;font-size:13.5px}
.cv-status .sdot{width:8px;height:8px;border-radius:50%;background:#34B37F}
.cv-status.closed .sdot{background:var(--ink-3)}
.cv-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:7px 0;font-size:13px;color:var(--ink-2)}
.cv-row+.cv-row{border-top:1px solid var(--line)}
/* flex so the longest inbox ("Weekly Service & Repairs") uses the panel width instead of
   truncating under the native dropdown arrow; padding-right reserves room for that arrow */
.cv-row select{border:1px solid var(--line);border-radius:7px;padding:5px 26px 5px 9px;font-size:12.5px;background:#fff;flex:1;min-width:0;max-width:210px;text-overflow:ellipsis}
.cv-row>span:first-child,.cv-row{white-space:nowrap}
.cv-close-btn{margin-top:12px}
.sent-face{font-size:15px}

/* Follow-up commitments live directly below the contact in the operating rail. */
.task-agent{margin:2px 0 14px;background:#fff;border:1px solid var(--line-2);border-radius:12px;overflow:hidden}
.ta-head{display:flex;align-items:center;gap:8px;padding:12px 13px;border-bottom:1px solid var(--line)}
.ta-head>span:first-child{display:flex;flex-direction:column;min-width:0}
.ta-head b{font-size:13px;letter-spacing:-.005em}
.ta-head small{font-size:10.5px;color:var(--ink-3);margin-top:1px}
.ta-count{margin-left:auto;min-width:22px;height:22px;padding:0 7px;border-radius:100px;background:var(--amber-soft);color:var(--amber);font:600 10px/22px var(--mono);text-align:center}
.ta-list{padding:0 13px}
.ta-task{padding:13px 0}
.ta-task+.ta-task{border-top:1px solid var(--line)}
.ta-status-row{display:flex;align-items:center;gap:7px;margin-bottom:10px}
.ta-state{display:inline-flex;align-items:center;gap:6px;font-size:10.5px;font-weight:600;color:var(--ink-2)}
.ta-state i{width:7px;height:7px;border-radius:50%;background:var(--carolina)}
.ta-status-row time{margin-left:auto;font:400 9.5px/1 var(--mono);color:var(--ink-3)}
.ta-task.due .ta-state,.ta-task.due .ta-status-row time{color:var(--amber)}
.ta-task.due .ta-state i{background:var(--amber)}
.ta-task.blocked .ta-state,.ta-task.failed .ta-state,.ta-task.blocked .ta-status-row time,.ta-task.failed .ta-status-row time{color:var(--red)}
.ta-task.blocked .ta-state i,.ta-task.failed .ta-state i{background:var(--red)}
.ta-task.completed .ta-state{color:var(--green)}
.ta-task.completed .ta-state i{background:var(--green)}
.ta-task.cancelled{opacity:.68}
.ta-main{display:flex;align-items:center;gap:9px}
.ta-channel{width:27px;height:27px;border-radius:8px;background:var(--panel);color:var(--ink-2);display:grid;place-items:center;flex-shrink:0}
.ta-channel svg{width:14px;height:14px}
.ta-main>div{min-width:0}
.ta-title{display:block;font-size:12.5px;letter-spacing:-.005em}
.ta-when{display:block;font-size:11px;color:var(--ink-2);margin-top:1px}
.ta-reason{margin:9px 0 0;font-size:11.75px;line-height:1.45;color:var(--ink-2);text-wrap:pretty;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.ta-issue{margin:8px 0 0;padding:8px 9px;border-radius:7px;background:var(--red-soft);color:var(--red);font-size:10.75px;line-height:1.4}
.ta-owner{margin-top:8px;font:400 9.5px/1.4 var(--mono);color:var(--ink-3)}
.ta-actions{display:flex;align-items:center;gap:7px;margin-top:11px}
.ta-actions button{min-height:30px;border-radius:8px;padding:0 10px;font-size:10.5px;font-weight:600;transition:transform .15s var(--ease),background .15s,border-color .15s}
.ta-actions button:active{transform:translateY(1px)}
.ta-primary{background:var(--navy);color:#fff}
.ta-primary:hover{background:var(--navy-deep)}
.ta-secondary{margin-left:auto;border:1px solid var(--line-2);color:var(--ink-2);background:#fff}
.ta-secondary:hover{border-color:var(--carolina-soft);color:var(--action)}
.ta-help{font-size:10.5px;line-height:1.35;color:var(--red);flex:1}
.ta-empty{padding:14px 13px 15px}
.ta-empty b{display:block;font-size:12px;color:var(--ink-2)}
.ta-empty p{margin:3px 0 0;font-size:11px;line-height:1.45;color:var(--ink-3)}
.ta-history{border-top:1px solid var(--line)}
.ta-history summary{display:flex;align-items:center;gap:7px;padding:10px 13px;font-size:11px;font-weight:600;color:var(--ink-2);cursor:pointer;list-style:none}
.ta-history summary::-webkit-details-marker{display:none}
.ta-history summary::before{content:"›";font-size:15px;line-height:1;color:var(--ink-3);transition:transform .15s var(--ease)}
.ta-history[open] summary::before{transform:rotate(90deg)}
.ta-history summary span{margin-left:auto;font:500 9.5px/1 var(--mono);color:var(--ink-3)}
.ta-history-list{padding:0 13px;border-top:1px solid var(--line);background:var(--panel)}

.cv-mid{flex:1;min-width:0;display:flex;flex-direction:column;background:var(--bg)}
.cv-sumbar{display:flex;align-items:center;gap:12px;padding:12px 22px;background:var(--carolina-wash);border-bottom:1px solid var(--line);font-size:13px;font-weight:500;color:var(--navy)}
.cv-sumbar .micro{color:var(--action);flex-shrink:0}
.cv-sumbar .fb{margin-left:auto;display:flex;gap:4px;flex-shrink:0}
.cv-sumbar .fb button{width:26px;height:26px;border-radius:6px;display:grid;place-items:center;color:var(--ink-3);transition:all .12s}
.cv-sumbar .fb button:hover{background:#fff;color:var(--action)}
.cv-sumbar .fb svg{width:13px;height:13px}
.thread{flex:1;overflow-y:auto;padding:24px 26px 12px;display:flex;flex-direction:column;gap:4px}
.day-sep{align-self:center;font-family:var(--mono);font-size:9.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--ink-3);background:var(--panel);border:1px solid var(--line);border-radius:100px;padding:3px 12px;margin:14px 0 10px}
.bub-row{display:flex;flex-direction:column;max-width:62%}
.bub-row.in{align-self:flex-start}
.bub-row.out{align-self:flex-end;align-items:flex-end}
.bub{padding:10px 15px;border-radius:16px;font-size:14px;line-height:1.55}
.bub-row.in .bub{background:#fff;border:1px solid var(--line);border-bottom-left-radius:5px;box-shadow:var(--sh-xs)}
.bub-row.out .bub{background:var(--navy);color:var(--on-navy);border-bottom-right-radius:5px}
.bub-row.out.agent .bub{background:linear-gradient(160deg,#1D6FA5,#17557E);color:#fff}
.bub-meta{font-size:10px;font-family:var(--mono);color:var(--ink-3);margin:4px 6px 10px;display:flex;gap:6px;align-items:center}
.bub-meta .aglow{color:var(--action);font-weight:600}
/* typing indicator */
.typing-row{align-self:flex-end;display:flex;align-items:center;gap:8px;margin:2px 4px 10px}
.typing-row .micro{color:var(--action)}
.typing{display:inline-flex;gap:4px;background:linear-gradient(160deg,#1D6FA5,#17557E);border-radius:16px;border-bottom-right-radius:5px;padding:12px 15px}
.typing i{width:6px;height:6px;border-radius:50%;background:rgba(255,255,255,.85);animation:tdot 1.2s infinite}
.typing i:nth-child(2){animation-delay:.15s}
.typing i:nth-child(3){animation-delay:.3s}
@keyframes tdot{0%,60%,100%{transform:none;opacity:.5}30%{transform:translateY(-4px);opacity:1}}
.note-row{align-self:center;max-width:70%;width:100%;margin:8px 0}
.note{background:var(--amber-soft);border:1px solid rgba(169,106,31,.2);border-radius:10px;padding:10px 14px;font-size:13px;color:#6B4A1B}
.note .micro{color:var(--amber);display:block;margin-bottom:3px}
.ev-row{align-self:center;font-size:13px;color:var(--ink-3);font-style:italic;font-family:var(--serif);margin:10px 0;text-align:center}
.callcard{flex:none;align-self:stretch;max-width:640px;margin:10px auto;width:100%;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:var(--sh-sm);overflow:hidden}
.callcard .cc-head{display:flex;align-items:center;gap:9px;padding:12px 18px;border-bottom:1px solid var(--line);font-weight:600;font-size:13.5px}
.callcard .cc-head svg{width:15px;height:15px;color:var(--action)}
.callcard .cc-live{margin-left:auto;display:inline-flex;align-items:center;gap:6px;font-family:var(--mono);font-size:9.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--red);background:var(--red-soft);border-radius:100px;padding:3px 9px}
.callcard .cc-live i{width:6px;height:6px;border-radius:50%;background:var(--red);animation:ccpulse 1.2s infinite}
.callcard.is-live .cc-kind{color:var(--action)}
@keyframes ccpulse{0%,100%{opacity:1}50%{opacity:.35}}
.callcard .cc-kind{display:flex;align-items:center;gap:8px;padding:13px 18px 4px;font-weight:600;font-size:13.5px;color:var(--green)}
.callcard table{width:100%;border-collapse:collapse;margin:6px 0 2px}
.callcard td{padding:5px 18px;font-size:13px;vertical-align:top}
.callcard td:first-child{color:var(--ink-3);width:110px;font-size:12.5px}
.callcard .cc-sum{padding:8px 18px 14px;font-size:13px;color:var(--ink-2);line-height:1.6}
.callcard .cc-sum b{color:var(--ink);font-size:12.5px;display:block;margin-bottom:2px}
.callcard .cc-audio{display:flex;align-items:center;gap:12px;padding:11px 18px;border-top:1px solid var(--line);background:var(--panel)}
.callcard .cc-audio .play{width:30px;height:30px;border-radius:50%;background:var(--navy);color:#fff;display:grid;place-items:center;flex-shrink:0;transition:transform .15s var(--ease)}
.callcard .cc-audio .play:hover{transform:scale(1.06)}
.callcard .cc-audio .rate{height:28px;min-width:34px;border:1px solid var(--line-2);border-radius:7px;background:#fff;color:var(--ink-2);font-family:var(--mono);font-size:10px;font-weight:600;flex-shrink:0;transition:background .15s,border-color .15s,color .15s}
.callcard .cc-audio .rate:hover{background:var(--carolina-wash);border-color:var(--carolina-soft);color:var(--action)}
.callcard .cc-audio .rate:active{transform:translateY(1px)}
/* straight-line scrubber — the enterprise call-player pattern (Gong/Aircall/Dialpad) */
.cc-audio .seek{flex:1;-webkit-appearance:none;appearance:none;height:4px;min-width:90px;margin:13px 0;border-radius:100px;background:linear-gradient(to right,var(--action) var(--p,0%),var(--carolina-soft) var(--p,0%));cursor:pointer}
.cc-audio .seek:disabled{cursor:default}
.cc-audio .seek:focus-visible{outline:2px solid var(--action);outline-offset:4px}
.cc-audio .seek::-webkit-slider-thumb{-webkit-appearance:none;width:13px;height:13px;border-radius:50%;background:#fff;border:2.5px solid var(--action);box-shadow:0 1px 4px rgba(16,42,67,.28);transition:transform .15s var(--ease)}
.cc-audio .seek:hover:not(:disabled)::-webkit-slider-thumb{transform:scale(1.2)}
.cc-audio .seek:disabled::-webkit-slider-thumb{opacity:0;visibility:hidden}
.cc-audio .seek::-moz-range-thumb{width:13px;height:13px;border-radius:50%;background:#fff;border:2.5px solid var(--action);box-shadow:0 1px 4px rgba(16,42,67,.28)}
.cc-audio .seek:disabled::-moz-range-thumb{opacity:0}
.callcard .cc-audio .dur{font-family:var(--mono);font-size:11px;color:var(--ink-3)}
.callcard .cc-audio .rec-tag{font-family:var(--mono);font-size:9px;letter-spacing:.08em;text-transform:uppercase;color:var(--green);background:var(--green-soft);border-radius:100px;padding:2px 8px;flex-shrink:0}
@media (max-width:640px){
  .callcard .cc-audio{gap:8px;padding:10px 12px;flex-wrap:wrap}
  .callcard .cc-audio .seek{order:5;flex-basis:100%;margin:2px 0 6px}
  .callcard .cc-audio .dur{margin-left:auto}
  .callcard .cc-audio .rec-tag{display:none}
}

.composer{flex-shrink:0;margin:10px 22px 18px;background:#fff;border:1px solid var(--line-2);border-radius:14px;box-shadow:var(--sh-md);transition:box-shadow .2s,border-color .2s}
.composer:focus-within{border-color:var(--carolina);box-shadow:var(--ring),var(--sh-md)}
.composer .c-tabs{display:flex;gap:2px;padding:10px 14px 0;align-items:center}
.composer .c-tab{padding:5px 11px;border-radius:7px;font-size:12.5px;font-weight:600;color:var(--ink-3);transition:all .12s}
.composer .c-tab.on{background:var(--carolina-wash);color:var(--action)}
.composer textarea{width:100%;border:none;resize:none;padding:10px 16px 4px;min-height:58px;background:transparent;font-size:14px}
.composer textarea::placeholder{color:#8D99A3}
.composer textarea:focus{outline:none}
.composer.note-mode{background:#FFFCF3;border-color:rgba(169,106,31,.3)}
.composer .c-foot{display:flex;align-items:center;gap:8px;padding:8px 12px 12px}
.composer .write4me{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;color:var(--action);border:1px solid var(--carolina-soft);background:var(--carolina-wash);border-radius:100px;padding:6px 13px;transition:background .15s,box-shadow .15s}
.composer .write4me:hover{background:#E0EEF9;box-shadow:var(--sh-xs)}
.composer .write4me svg{width:13px;height:13px}
.composer .send{margin-left:auto;width:38px;height:34px;border-radius:9px;background:var(--coral);color:#fff;display:grid;place-items:center;box-shadow:0 2px 8px rgba(200,95,59,.3);transition:background .15s,transform .15s var(--ease)}
.composer .send:hover{background:var(--coral-deep);transform:translateY(-1px)}
.composer .send:disabled{background:var(--line-2);box-shadow:none;transform:none}

.cv-right{width:270px;flex-shrink:0;border-left:1px solid var(--line);background:var(--panel);overflow-y:auto;padding:16px}
.cv-right .cv-box{margin-top:0;margin-bottom:12px}
.label-add{display:flex;gap:6px;margin-top:10px}
.label-add select{flex:1;border:1px solid var(--line);border-radius:7px;padding:6px 8px;font-size:12.5px;background:#fff}
.lchip{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:600;padding:4px 10px;border-radius:100px;background:var(--carolina-wash);color:var(--action);margin:0 5px 5px 0}
.lchip button{color:inherit;opacity:.55;font-size:13px;line-height:1}
.lchip button:hover{opacity:1}
@media (max-width:1180px){.cv-right{display:none}}
@media (max-width:860px){
  .cv{display:grid;grid-template-rows:auto minmax(620px,1fr);overflow-y:auto}
  .cv-left{width:100%;overflow:visible;border-right:0;border-bottom:1px solid var(--line);padding:12px 16px;display:grid;grid-template-columns:1fr 1fr;gap:10px}
  .cv-back,.cv-contact,.cv-control-box,.task-agent,.cv-source-box{grid-column:1/-1}
  .cv-back{justify-self:start;margin:0}
  .cv-contact{padding:0 4px 4px}
  .task-agent{margin:0}
  .cv-left .cv-box{margin:0}
  .cv-mid{min-height:620px}
  .cv-sumbar{padding:10px 16px;align-items:flex-start;flex-wrap:wrap}
  .thread{padding:18px 16px 8px}
  .bub-row{max-width:84%}
  .composer{margin:8px 12px 12px}
}
@media (max-width:560px){
  .cv-left{grid-template-columns:1fr}
  .cv-back,.cv-contact,.task-agent{grid-column:1}
  .cv-source-box{display:none}
  .composer .c-foot{flex-wrap:wrap}
  .composer .send{margin-left:auto}
}

/* ═══ automations ═══ */
.auto-hero{display:flex;align-items:center;gap:14px;padding:2px 0 14px}
.auto-hero .wm-drop{width:38px;height:38px;border-radius:12px}
.auto-hero p{color:var(--ink-2);font-size:14px;max-width:66ch}
.auto-hero p em{font-family:var(--serif);font-style:italic;color:var(--ink);font-size:15px}
.auto-group{margin-top:22px}
.auto-group>h3{font-size:15.5px;font-weight:600;letter-spacing:-.01em;margin-bottom:9px}
.auto-row{display:flex;align-items:center;gap:16px;width:100%;text-align:left;background:#fff;border:1px solid var(--line);border-radius:13px;padding:14px 20px;margin-bottom:7px;transition:box-shadow .18s,transform .18s var(--ease),border-color .18s}
.auto-row:hover{box-shadow:var(--sh-md);transform:translateY(-1px);border-color:var(--carolina-soft)}
.auto-row>span:first-child{flex:1;min-width:0}
.auto-row .an{font-weight:600;font-size:14px;letter-spacing:-.005em}
.auto-row .ad{color:var(--ink-2);font-size:12.5px;margin-top:1px}
.auto-row .stats{font-family:var(--mono);font-size:10.5px;color:var(--ink-3);text-align:right;flex-shrink:0;line-height:1.6}
.status-pill{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:600;padding:4.5px 12px;border-radius:100px;flex-shrink:0}
.status-pill.running{background:var(--green-soft);color:var(--green)}
.status-pill.paused{background:var(--amber-soft);color:var(--amber)}
.status-pill .pdot{width:6px;height:6px;border-radius:50%;background:currentColor}
.status-pill.running .pdot{animation:pulse 2.2s infinite}
.auto-row .arrow{color:var(--ink-3);flex-shrink:0;transition:transform .18s var(--ease)}
.auto-row:hover .arrow{transform:translateX(3px);color:var(--action)}

/* ═══ builder ═══ */
.builder{flex:1;display:flex;min-width:0}
.b-canvas{flex:1;overflow-y:auto;position:relative;background-image:radial-gradient(rgba(22,35,47,.06) 1px,transparent 1px);background-size:22px 22px;padding:34px 40px 80px}
.b-col{max-width:400px;margin:0 auto;display:flex;flex-direction:column;align-items:center}
.node{width:100%;background:#fff;border:1px solid var(--line-2);border-radius:13px;box-shadow:var(--sh-xs);overflow:hidden;transition:box-shadow .18s,border-color .18s;cursor:pointer}
.node:hover{box-shadow:var(--sh-md)}
.node.sel{border-color:var(--action);box-shadow:var(--ring),var(--sh-md)}
.node .n-head{display:flex;align-items:center;gap:9px;padding:11px 16px;font-weight:600;font-size:13.5px;border-bottom:1px solid var(--line);letter-spacing:-.005em}
.node .n-head .n-ico{width:26px;height:26px;border-radius:8px;display:grid;place-items:center;color:#fff;flex-shrink:0}
.node .n-body{padding:10px 16px;font-size:13px;color:var(--ink-2);min-height:20px;line-height:1.5}
.node .n-body .var{background:var(--carolina-wash);color:var(--action);border-radius:5px;padding:0 5px;font-size:12px;font-weight:600}
.connector{display:flex;flex-direction:column;align-items:center;padding:2px 0}
.connector .cline{width:2px;height:16px;background:var(--line-2)}
.connector .cadd{width:22px;height:22px;border-radius:50%;background:#fff;border:1px solid var(--line-2);color:var(--ink-3);display:grid;place-items:center;font-size:14px;line-height:1;transition:all .15s var(--ease);box-shadow:var(--sh-xs)}
.connector .cadd:hover{background:var(--action);border-color:var(--action);color:#fff;transform:scale(1.12)}
.b-side{width:340px;flex-shrink:0;border-left:1px solid var(--line);background:#fff;overflow-y:auto;padding:22px}
.b-side h2{font-size:18px;font-weight:600;letter-spacing:-.015em;line-height:1.25}
.b-side h2:focus{outline:2px dashed var(--carolina-soft);outline-offset:3px;border-radius:4px}
.b-side .lastpub{font-size:12.5px;color:var(--ink-3);margin:4px 0 16px}
.b-topbar{display:flex;align-items:center;gap:10px;padding:13px 22px;border-bottom:1px solid var(--line);background:#fff;flex-shrink:0}
.b-topbar .unpub{font-size:13px;color:var(--coral-deep);font-weight:600;margin-left:auto}
.b-field{margin-bottom:14px}
.b-field label{display:block;font-size:12px;font-weight:600;color:var(--ink-2);margin-bottom:5px}
.b-field input,.b-field textarea,.b-field select{width:100%;border:1px solid var(--line-2);border-radius:8px;padding:9px 11px;font-size:13px;background:#fff;transition:border-color .15s,box-shadow .15s}
.b-field input:focus,.b-field textarea:focus{outline:none;border-color:var(--carolina);box-shadow:var(--ring)}
.b-field textarea{min-height:84px;resize:vertical}
.b-list{border:1px solid var(--line);border-radius:11px;padding:12px 14px;margin-bottom:12px;background:var(--panel)}
.b-list .micro{display:block;margin-bottom:8px}
.b-list ul{list-style:none}
.b-list li{font-size:13px;color:var(--ink-2);padding:4px 0;display:flex;gap:8px}
.b-list li::before{content:"—";color:var(--carolina)}
.b-del{color:var(--red);font-size:12.5px;font-weight:600;margin-top:6px}

/* dialogs */
dialog{border:none;border-radius:18px;box-shadow:var(--sh-lg);padding:0;max-width:430px;width:92vw}
dialog::backdrop{background:rgba(12,29,46,.42);backdrop-filter:blur(3px)}
dialog[open]{animation:viewIn .22s var(--ease)}
.palette{padding:22px}
.palette h3{font-size:16px;font-weight:600;margin-bottom:14px;letter-spacing:-.01em}
.pal-btn{display:flex;align-items:center;gap:11px;width:100%;text-align:left;padding:10px 12px;border-radius:11px;border:1px solid var(--line);margin-bottom:7px;transition:all .12s;background:#fff}
.pal-btn:hover{border-color:var(--carolina);background:var(--carolina-wash)}
.pal-btn .n-ico{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;color:#fff;flex-shrink:0}
.pal-btn b{font-size:13.5px;display:block}
.pal-btn span{font-size:12px;color:var(--ink-3)}

/* ⌘K command palette */
#cmdk{max-width:560px;border-radius:16px;margin-top:12vh}
.ck-input{display:flex;align-items:center;gap:11px;padding:16px 18px;border-bottom:1px solid var(--line)}
.ck-input svg{width:16px;height:16px;color:var(--ink-3);flex-shrink:0}
.ck-input input{flex:1;border:none;font-size:15.5px;background:transparent}
.ck-input input:focus{outline:none}
.ck-input kbd{font-family:var(--mono);font-size:10px;color:var(--ink-3);border:1px solid var(--line-2);border-radius:5px;padding:2px 6px}
.ck-list{max-height:340px;overflow-y:auto;padding:8px}
.ck-sec{font-family:var(--mono);font-size:9.5px;letter-spacing:.11em;text-transform:uppercase;color:var(--ink-3);padding:9px 12px 4px}
.ck-item{display:flex;align-items:center;gap:11px;width:100%;text-align:left;padding:9px 12px;border-radius:9px;font-size:13.5px;transition:background .1s}
.ck-item .ck-ico{width:26px;height:26px;border-radius:8px;background:var(--panel);display:grid;place-items:center;color:var(--ink-2);flex-shrink:0}
.ck-item .ck-ico svg{width:13px;height:13px}
.ck-item b{font-weight:600;letter-spacing:-.005em}
.ck-item span{color:var(--ink-3);font-size:12px}
.ck-item.sel{background:var(--carolina-wash)}
.ck-item.sel .ck-ico{background:#fff;color:var(--action)}
.ck-empty{padding:26px;text-align:center;color:var(--ink-3);font-size:13px}
.ck-empty em{font-family:var(--serif);font-size:17px;display:block;color:var(--ink-2);margin-bottom:2px}

/* node icon colors */
.ni-start{background:var(--navy)}
.ni-sms{background:var(--action)}
.ni-wait{background:var(--amber)}
.ni-agent{background:linear-gradient(150deg,var(--carolina),var(--action))}
.ni-label{background:var(--green)}
.ni-book{background:var(--green)}
.ni-notify{background:var(--ink-2)}
.ni-stripe{background:#635BFF}
.ni-charge{background:#635BFF}
.ni-qb{background:#2CA01C}
.ni-poolbrain{background:#0E7490}
.ni-assign{background:var(--ink-2)}
.ni-compile{background:var(--navy)}

/* ═══ reports ═══ */
.rep-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin-bottom:20px}
.stat-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:19px 21px;box-shadow:var(--sh-xs)}
.stat-card .micro{display:block;margin-bottom:10px}
.stat-card .v{font-size:30px;font-weight:600;letter-spacing:-.03em;line-height:1;font-variant-numeric:tabular-nums}
.stat-card .d{font-size:12.5px;color:var(--ink-2);margin-top:8px}
.stat-card .d b{color:var(--green)}
.rep-2col{display:grid;grid-template-columns:1.4fr 1fr;gap:12px}
.rep-panel{background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px 22px;box-shadow:var(--sh-xs)}
.rep-panel h3{font-size:14px;font-weight:600;margin-bottom:16px;letter-spacing:-.005em}
.bars{display:flex;align-items:flex-end;gap:12px;height:150px;padding-top:6px}
.bars .bar{flex:1;display:flex;flex-direction:column;align-items:center;gap:7px;height:100%;justify-content:flex-end}
.bars .bar i{width:100%;max-width:38px;border-radius:7px 7px 3px 3px;background:linear-gradient(180deg,var(--carolina),var(--action));min-height:6px;transform-origin:bottom;animation:barUp .6s var(--ease) both}
@keyframes barUp{from{transform:scaleY(0)}to{transform:scaleY(1)}}
.bars .bar .bl{font-family:var(--mono);font-size:10px;color:var(--ink-3)}
.bars .bar .bv{font-family:var(--mono);font-size:10.5px;color:var(--ink-2);font-weight:500}
.hbar{margin-bottom:13px}
.hbar .hl{display:flex;justify-content:space-between;font-size:12.5px;margin-bottom:5px}
.hbar .hl b{font-family:var(--mono);font-weight:500;color:var(--ink-2)}
.hbar .ht{height:7px;border-radius:5px;background:var(--panel);overflow:hidden}
.hbar .ht i{display:block;height:100%;border-radius:5px;background:linear-gradient(90deg,var(--carolina),var(--action));transform-origin:left;animation:hbarIn .7s var(--ease) both}
@keyframes hbarIn{from{transform:scaleX(0)}to{transform:scaleX(1)}}
@media (max-width:1100px){.rep-2col{grid-template-columns:1fr}}

/* ═══ setup ═══ */
.setup-sec{margin-bottom:26px}
.setup-sec>h3{font-size:15.5px;font-weight:600;letter-spacing:-.01em;margin-bottom:10px}
.setup-card{display:flex;align-items:center;gap:15px;background:#fff;border:1px solid var(--line);border-radius:13px;padding:14px 20px;margin-bottom:7px;box-shadow:var(--sh-xs)}
.setup-card .s-ico{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;color:#fff;flex-shrink:0;font-weight:700;font-size:13px}
.setup-card b{font-size:14px;display:block;letter-spacing:-.005em}
.setup-card span{font-size:12.5px;color:var(--ink-2)}
.setup-card .tail{margin-left:auto;display:flex;align-items:center;gap:10px}
.int-status{font-size:11.5px;font-weight:600;padding:4px 11px;border-radius:100px}
.int-status.connected{background:var(--green-soft);color:var(--green)}
.int-status.action{background:var(--amber-soft);color:var(--amber)}
.agent-form{background:#fff;border:1px solid var(--line);border-radius:14px;padding:22px;box-shadow:var(--sh-xs);max-width:560px}
.switch{position:relative;width:38px;height:22px;flex-shrink:0}
.switch input{opacity:0;width:100%;height:100%;position:absolute;cursor:pointer;z-index:2;margin:0}
.switch .sl{position:absolute;inset:0;background:var(--line-2);border-radius:100px;transition:background .18s}
.switch .sl::after{content:"";position:absolute;left:3px;top:3px;width:16px;height:16px;border-radius:50%;background:#fff;transition:transform .18s var(--ease);box-shadow:0 1px 3px rgba(0,0,0,.2)}
.switch input:checked+.sl{background:var(--green)}
.switch input:checked+.sl::after{transform:translateX(16px)}
.team-row{display:flex;align-items:center;gap:12px;padding:11px 0;border-bottom:1px solid var(--line)}
.team-row:last-child{border-bottom:none}
.team-row .avatar{width:34px;height:34px;font-size:12.5px}

/* toast */
#toast{position:fixed;bottom:26px;left:50%;transform:translateX(-50%) translateY(80px);background:var(--navy);color:var(--on-navy);padding:11px 20px;border-radius:100px;font-size:13.5px;font-weight:500;box-shadow:var(--sh-lg);transition:transform .35s var(--ease);z-index:70;pointer-events:none}
#toast.show{transform:translateX(-50%) translateY(0)}

/* simulate menu */
.sim-wrap{position:relative}
.sim-menu{position:absolute;right:0;top:calc(100% + 6px);background:#fff;border:1px solid var(--line);border-radius:13px;box-shadow:var(--sh-lg);padding:6px;min-width:236px;z-index:30;display:none}
.sim-menu.open{display:block;animation:viewIn .18s var(--ease)}
.sim-menu button{display:flex;flex-direction:column;align-items:flex-start;gap:1px;width:100%;text-align:left;padding:9px 11px;border-radius:9px;transition:background .1s}
.sim-menu button:hover{background:var(--carolina-wash)}
.sim-menu .micro{display:block;padding:8px 11px 4px}
.sim-menu b{display:block;font-size:13px}
.sim-menu span{font-size:11.5px;color:var(--ink-3)}

/* ═══ intelligence: message sentiment marks ═══ */
.s-mark{display:inline-flex;align-items:center;gap:5px;font-family:var(--mono);font-size:9.5px;letter-spacing:.04em;color:var(--ink-3);border:1px solid var(--line);border-radius:100px;padding:2px 8px;background:#fff}
.s-mark i{width:6px;height:6px;border-radius:50%;background:var(--ink-3);flex-shrink:0}
.s-mark.very_positive i{background:#C9A227}.s-mark.very_positive{color:#8A6D14;border-color:rgba(201,162,39,.4);background:#FDF8E7}
.s-mark.positive i{background:var(--green)}.s-mark.positive{color:var(--green)}
.s-mark.negative i{background:var(--amber)}.s-mark.negative{color:var(--amber)}
.s-mark.very_negative i{background:var(--red)}.s-mark.very_negative{color:var(--red);border-color:rgba(188,58,43,.35);background:var(--red-soft)}
.s-mark.inval{opacity:.55;text-decoration:line-through}
.s-mark .s-x{font-family:var(--mono);font-size:9px;opacity:.6;padding:0 1px;text-decoration:none}
.s-mark .s-x:hover{opacity:1}
.s-mark.inval .s-x{text-decoration:none}

/* call card: transcript + call intelligence */
.cc-tr{border-top:1px solid var(--line)}
.cc-tr summary{cursor:pointer;padding:10px 18px;font-size:12px;font-weight:600;color:var(--action);list-style:none;display:flex;align-items:center;gap:7px}
.cc-tr summary::before{content:"▸";transition:transform .15s var(--ease);font-size:10px}
.cc-tr[open] summary::before{transform:rotate(90deg)}
.cc-tr summary:hover{background:var(--carolina-wash)}
.tr-turn{display:flex;gap:12px;padding:7px 18px;font-size:13px;line-height:1.55}
.tr-turn b{width:64px;flex-shrink:0;font-family:var(--mono);font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3);padding-top:3px;font-weight:500}
.tr-turn.agent b{color:var(--action)}
.tr-turn p{color:var(--ink-2);margin:0}
.tr-turn:last-child{padding-bottom:14px}
.cc-intel{border-top:1px solid var(--line);padding:12px 18px 14px;background:linear-gradient(135deg,#FBFDFF,var(--carolina-wash))}
.cc-intel .ci-head{display:flex;align-items:center;gap:8px;font-size:12.5px;margin-bottom:9px}
.cc-intel .ci-head svg{color:var(--action)}
.cc-intel .ci-head b{font-weight:600}
.cc-intel .ci-type{margin-left:auto;font-family:var(--mono);font-size:10px;color:var(--action);background:#fff;border:1px solid var(--carolina-soft);border-radius:100px;padding:2px 9px}
.ci-secs{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}
.ci-secs span{display:inline-flex;align-items:center;gap:6px;font-size:11px;color:var(--ink-2);background:#fff;border:1px solid var(--line);border-radius:7px;padding:3px 9px}
.ci-secs i{font-family:var(--mono);font-style:normal;font-size:9.5px;color:var(--ink-3)}
.ci-scores{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:4px 18px;margin-bottom:8px}
.ci-score{display:flex;align-items:center;justify-content:space-between;font-size:12px;color:var(--ink-2);padding:2px 0}
.ci-score .dots{display:inline-flex;gap:3px}
.ci-score .dots i{width:7px;height:7px;border-radius:50%;background:var(--line-2)}
.ci-score .dots i.on{background:var(--action)}
.ci-coach{display:flex;gap:8px;align-items:flex-start;font-size:12px;color:var(--ink-2);line-height:1.5;margin-top:6px}
.ci-coach .imp{flex-shrink:0;font-family:var(--mono);font-size:9px;text-transform:uppercase;letter-spacing:.06em;border-radius:5px;padding:2px 6px;margin-top:1px}
.ci-coach .imp.high{background:var(--red-soft);color:var(--red)}
.ci-coach .imp.medium,.ci-coach .imp.med{background:var(--amber-soft);color:var(--amber)}
.ci-coach .imp.low{background:var(--panel);color:var(--ink-3)}
.cc-sent{display:flex;align-items:center;gap:10px;padding:10px 18px;border-top:1px solid var(--line)}
.cc-sent .micro{margin:0}

/* conversation intelligence panel */
.intel-box{background:linear-gradient(160deg,#fff,var(--carolina-wash));border-color:var(--carolina-soft)}
.intel-box .src{margin-left:auto;font-size:9px;color:var(--ink-3);border:1px solid var(--line);background:#fff;border-radius:100px;padding:1px 7px;text-transform:none;letter-spacing:.03em}
.int-csat{display:flex;align-items:center;gap:12px;margin:2px 0 4px}
.int-csat>b{font-size:34px;font-weight:600;letter-spacing:-.03em;font-variant-numeric:tabular-nums;line-height:1}
.pos{color:var(--green)}.neu{color:var(--amber)}.neg{color:var(--red)}
.int-lbl{display:block;font-weight:600;font-size:13px}
.int-trend{display:block;font-family:var(--mono);font-size:10px;color:var(--ink-3);margin-top:1px}
.int-trend.improving{color:var(--green)}.int-trend.degrading{color:var(--red)}
.case-strip{margin-top:9px;font-size:11.5px;font-weight:600;border-radius:8px;padding:6px 10px}
.case-strip.heat{background:var(--red-soft);color:var(--red)}
.case-strip.gold{background:#FDF8E7;color:#8A6D14}
.int-topics{display:flex;flex-wrap:wrap;gap:5px;margin-top:10px}
.int-topics span{font-size:10.5px;font-weight:600;background:#fff;border:1px solid var(--line);color:var(--ink-2);border-radius:100px;padding:2.5px 9px}
.int-intent{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--ink);padding:4.5px 0}
.int-intent>span:first-child{flex:1;min-width:0;font-weight:500}
.int-intent .conf{width:44px;height:4px;border-radius:3px;background:rgba(22,35,47,.1);overflow:hidden;flex-shrink:0}
.int-intent .conf i{display:block;height:100%;background:linear-gradient(90deg,var(--carolina),var(--action));border-radius:3px}
.int-intent b{font-family:var(--mono);font-size:9.5px;font-weight:500;color:var(--ink-3);width:28px;text-align:right;flex-shrink:0}
.int-text{font-size:12.5px;color:var(--ink-2);line-height:1.55}
.int-text.coach{border-left:2px solid var(--carolina-soft);padding-left:9px;margin-top:5px}

/* ═══ pulse (live CSI) ═══ */
.heat-strip{display:block;width:100%;text-align:left;background:var(--red-soft);border:1px solid rgba(188,58,43,.25);color:var(--red);border-radius:12px;padding:11px 18px;font-size:13px;margin:14px 0 2px;transition:box-shadow .15s}
.heat-strip:hover{box-shadow:var(--sh-sm)}
.pulse-hd .pdot{display:inline-block}
.stat-card .v.pos{color:var(--green)}.stat-card .v.neu{color:var(--amber)}.stat-card .v.neg{color:var(--red)}
.mixbar{display:flex;height:12px;border-radius:7px;overflow:hidden;background:var(--panel);margin:14px 0 10px}
.mixbar i.pos{background:var(--green)}.mixbar i.neu{background:var(--amber)}.mixbar i.neg{background:var(--red)}
.mixleg{display:flex;gap:12px;flex-wrap:wrap;font-size:11px;color:var(--ink-2)}
.mixleg span{display:inline-flex;align-items:center;gap:5px}
.mixleg i{width:8px;height:8px;border-radius:3px}
.mixleg i.pos{background:var(--green)}.mixleg i.neu{background:var(--amber)}.mixleg i.neg{background:var(--red)}
.pl-head{display:flex;align-items:baseline;gap:12px;padding:15px 20px;border-bottom:1px solid var(--line)}
.pl-head b{font-size:13.5px}
.pl-row{display:flex;align-items:center;gap:14px;width:100%;text-align:left;padding:12px 20px;border-bottom:1px solid var(--line);transition:background .12s}
.pl-row:last-child{border-bottom:none}
.pl-row:hover{background:var(--carolina-wash)}
.pl-csat{width:44px;font-size:19px;font-weight:600;font-variant-numeric:tabular-nums;letter-spacing:-.02em;flex-shrink:0}
.pl-trend{width:20px;flex-shrink:0;font-size:15px;color:var(--ink-3)}
.pl-trend.improving{color:var(--green)}.pl-trend.degrading{color:var(--red)}
.pl-who{width:170px;flex-shrink:0}
.pl-who b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.pl-who span{font-family:var(--mono);font-size:10px;color:var(--ink-3);display:flex;align-items:center;gap:5px}
.pl-sum{flex:1;min-width:0;font-size:12.5px;color:var(--ink-2);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.pl-tags{flex-shrink:0;display:flex;gap:5px;flex-wrap:wrap;justify-content:flex-end;max-width:210px}

/* ═══ setup v2 ═══ */
.setup-wide{max-width:none}
.setup-2col{display:grid;grid-template-columns:1fr 1fr;gap:12px;align-items:start}
.setup-3col{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px;align-items:start}
@media (max-width:1200px){.setup-3col{grid-template-columns:1fr}.setup-2col{grid-template-columns:1fr}}
.scard{background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px 22px;box-shadow:var(--sh-xs)}
.scard>h3{font-size:14px;font-weight:600;letter-spacing:-.005em;margin-bottom:14px}
.frow{display:flex;gap:10px}
.frow .b-field{flex:1;min-width:0}
.hint{font-size:11.5px;color:var(--ink-3);line-height:1.5;margin:-4px 0 12px}
.tog-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:10px 0;border-top:1px solid var(--line)}
.tog-row:first-of-type{border-top:none}
.tog-row b{font-size:13.5px;display:block}
.tog-row span{display:block;font-size:12px;color:var(--ink-2);margin-top:1px}
.vp-head{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;flex-wrap:wrap;margin-bottom:12px}
.vp-sub{font-size:12.5px;color:var(--ink-2);display:block;margin-top:3px}
.vp-strip{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.vp-node{background:var(--navy);color:var(--on-navy);border-radius:10px;padding:7px 13px;font-family:var(--mono);font-size:10.5px;display:flex;flex-direction:column;gap:1px}
.vp-node i{font-style:normal;font-size:8.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--on-navy-2)}
.vp-arrow{color:var(--ink-3);font-size:13px}
.vstat{display:flex;flex-wrap:wrap;gap:8px}
.vstat-load{font-size:12.5px;color:var(--ink-2)}
.vpill{display:inline-flex;align-items:center;gap:7px;border-radius:100px;padding:5px 12px;font-size:12px;font-weight:500}
.vpill i{width:7px;height:7px;border-radius:50%;flex:none}
.vpill.ok{background:var(--green-soft);color:var(--green)}.vpill.ok i{background:var(--green)}
.vpill.no{background:var(--red-soft);color:var(--red)}.vpill.no i{background:var(--red)}
.vpill.warn{background:var(--amber-soft);color:var(--amber)}.vpill.warn i{background:var(--amber)}
.kt-wrap{display:flex;flex-wrap:wrap;gap:0;margin-bottom:7px}
#ktInput{width:100%;border:1px dashed var(--line-2);border-radius:8px;padding:8px 11px;font-size:12.5px;background:var(--panel)}
#ktInput:focus{outline:none;border-color:var(--carolina);background:#fff}
.fb-row{display:flex;gap:7px;align-items:center;margin-bottom:7px}
.fb-row .fb-n{width:20px;height:20px;border-radius:50%;background:var(--panel);border:1px solid var(--line);font-family:var(--mono);font-size:10px;display:grid;place-items:center;color:var(--ink-3);flex-shrink:0}
.fb-row input{flex:1;min-width:0;border:1px solid var(--line-2);border-radius:8px;padding:7px 10px;font-size:12.5px;font-family:var(--mono)}
.fb-row .fb-x{color:var(--ink-3);font-size:15px;padding:0 4px}
.fb-row .fb-x:hover{color:var(--red)}
.tool-card{border:1px solid var(--line);border-radius:11px;padding:13px 15px;margin-bottom:10px;background:var(--panel)}
.tool-card .tool-name{font-size:12px;font-weight:600;color:var(--action);margin-bottom:9px}
.tool-card .b-field{margin-bottom:9px}
.tool-card .b-field:last-child{margin-bottom:0}
.tool-card textarea,.tool-card input{background:#fff}
.mono-ta{font-family:var(--mono);font-size:11.5px!important;line-height:1.6}

/* scrollbars */
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:rgba(22,35,47,.14);border-radius:6px;border:3px solid transparent;background-clip:content-box}
::-webkit-scrollbar-thumb:hover{background-color:rgba(22,35,47,.3)}

/* ── audit pass additions ── */
.today-kpis{grid-template-columns:repeat(auto-fit,minmax(148px,1fr))}
.rep-grid{grid-template-columns:repeat(auto-fit,minmax(160px,1fr))}
.int-status.off{background:var(--line);color:var(--ink-2)}
.int-detail{display:block;font-size:11.5px;color:var(--ink-3);margin-top:1px}
.via{font-size:10.5px;font-weight:600;letter-spacing:.02em}
.via.ok{color:var(--green)}
.via.bad{color:var(--red)}
.demo-strip{background:var(--amber-soft);color:var(--amber);border:1px solid color-mix(in srgb,var(--amber) 25%,transparent);border-radius:11px;padding:10px 16px;font-size:12.5px;font-weight:600;margin-bottom:14px}
.inv-row{display:flex;align-items:center;gap:16px;padding:13px 20px;border-top:1px solid var(--line)}
.inv-num{font-size:12px;color:var(--ink-2);width:52px;flex-shrink:0}
.inv-who{flex:1;min-width:0}
.inv-who b{font-size:13.5px;display:block}
.inv-who span{font-size:12px;color:var(--ink-3)}
.inv-st{font-size:11px;font-weight:700;padding:3px 10px;border-radius:100px;text-transform:uppercase;letter-spacing:.04em}
.inv-st.paid{background:var(--green-soft);color:var(--green)}
.inv-st.open{background:var(--carolina-wash);color:var(--action)}
.inv-st.overdue{background:var(--red-soft);color:var(--red)}
.inv-amt{text-align:right;min-width:84px}
.inv-amt b{font-size:14px}
.inv-amt span{display:block;font-size:11.5px;color:var(--red)}
.team-act{border:1px solid var(--line);background:#fff;border-radius:8px;font-size:10.5px;font-weight:600;color:var(--ink-2);padding:4px 8px;cursor:pointer}
.team-act:hover{border-color:var(--ink-3)}
.team-act.danger:hover{color:var(--red);border-color:var(--red)}
.add-user{display:grid;gap:8px;margin-top:10px}
.add-user input,.add-user select{border:1px solid var(--line);border-radius:9px;padding:9px 12px;font:inherit;font-size:13px;width:100%}
.add-user .frow{display:grid;grid-template-columns:1fr 1fr;gap:8px}
.intel-toggle{display:none;margin-left:10px;align-items:center;gap:5px;border:1px solid var(--line);background:#fff;border-radius:100px;padding:5px 12px;font:inherit;font-size:12px;font-weight:600;color:var(--action);cursor:pointer;flex-shrink:0}
@media (max-width:1180px){
  .intel-toggle{display:inline-flex}
  .cv-right.open{display:block;position:fixed;right:0;top:0;bottom:0;width:300px;z-index:40;box-shadow:-12px 0 40px rgba(12,29,46,.14)}
}

/* ═══ Live Call HUD — the arrival moment; docked above every view ═══ */
#callHud{position:fixed;top:18px;right:20px;z-index:60;display:flex;flex-direction:column;gap:10px;width:min(348px,calc(100vw - 32px));pointer-events:none}
#callHud .hud-card{pointer-events:auto;background:#fff;border:1px solid var(--line-2);border-radius:16px;box-shadow:var(--sh-lg);overflow:hidden}
#callHud .hud-card.live{border-color:var(--carolina)}
#callHud .hud-card.in{animation:hudIn .45s var(--ease) both}
#callHud .hud-card.live.in{animation:hudIn .45s var(--ease) both,hudRing 1.6s var(--ease) 1}
@keyframes hudIn{from{opacity:0;transform:translateY(-10px) scale(.97)}to{opacity:1;transform:none}}
@keyframes hudRing{0%{box-shadow:0 0 0 0 rgba(75,156,211,.45)}100%{box-shadow:0 0 0 14px rgba(75,156,211,0)}}
#callHud .hud-head{display:flex;align-items:center;gap:8px;padding:12px 14px 0;font-size:13.5px;color:var(--ink)}
#callHud .hud-head svg{color:var(--action);flex-shrink:0}
#callHud .hud-head b{font-weight:650;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
#callHud .hud-live{margin-left:auto;display:inline-flex;align-items:center;gap:6px;font-family:var(--mono);font-size:9.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--red);background:var(--red-soft);border-radius:100px;padding:3px 9px;flex-shrink:0}
#callHud .hud-live i{width:6px;height:6px;border-radius:50%;background:var(--red);animation:ccpulse 1.2s infinite}
#callHud .hud-sub{display:flex;align-items:center;gap:6px;flex-wrap:wrap;padding:4px 14px 0;font-family:var(--mono);font-size:10.5px;color:var(--ink-3)}
#callHud .hud-tail{display:grid;gap:6px;margin:10px 14px 0;padding:10px 12px;background:var(--carolina-wash);border-radius:11px}
#callHud .hud-turn{font-size:12.5px;line-height:1.45;color:var(--ink-2)}
#callHud .hud-turn b{display:block;font-family:var(--mono);font-size:9.5px;letter-spacing:.08em;text-transform:uppercase;font-weight:500;color:var(--ink-3);margin-bottom:1px}
#callHud .hud-turn.agent b{color:var(--action)}
#callHud .hud-actions{display:flex;gap:8px;padding:12px 14px 13px}
#callHud .hud-card.done{cursor:pointer;border-color:var(--line)}
#callHud .hud-card.done .hud-head{padding-bottom:12px}
#callHud .hud-card.done .hud-head svg{color:var(--green)}
#callHud .hud-kind{margin-left:auto;font-size:12px;font-weight:600;color:var(--green);white-space:nowrap}
#callHud .hud-card.done:hover{border-color:var(--carolina-soft);box-shadow:var(--sh-lg)}
@media (max-width:700px){#callHud{top:10px;right:10px;left:10px;width:auto}}

/* lead-type pill — the primary "what kind of pool job is this" badge */
.chip.lead{background:var(--navy);color:#fff;font-weight:650}

/* source badge — which agent path a lead came in on (Voice agent / Text agent / Webchat) */
.chip.src{background:#fff;border:1px solid var(--line-2);color:var(--ink-2)}
.chip.src svg{width:11px;height:11px}